Frequently Asked Questions (FAQ)

If I purchase Go-Concept Internet service, will there be a charge for setting up my Internet connection settings?

If we have your computer in the shop for service at the time the service is purchased from G0-Concepts, we will not charge for basic setup.  If the computer is located in your home, we will have to charge an on-site service fee to do this.  Remember, Go-Concepts has a very good technical support staff available for free telephone support at 382-1900.

I just purchased a new sound card, or video card from another store. How much will you charge to install this hardware?

We will charge you our current bench rate.  If you purchase hardware through our store, we have the ability to waive, or reduce this fee.

You replaced a piece of hardware to fix a problem I had with my computer. Within three days the same problem turned up. What will I be charged?

There will not be a charge for the hardware if it is covered by a manufacturer’s warranty.  Applicable labor charges will still apply unless the computer is under a maintenance contract with Computer Network Pro.

I purchased software from you that will not work on my computer. What obligation do you have to get it to work?

We can advise if the software will work on your computer, based on the requirements of the software, and having the information on your computer specification. But, the software manufacturer is ultimately responsible to have a working product.  We cannot guarantee software will work on any machine.  So, based on this, we are not obligated to get the software to work.  We are willing to help, but we will have to charge you according to our fee schedule.

Does the software or hardware I purchased from you include installation?

Unless we have quoted a price to you, and stated that installation is included, the answer is no.  Applicable fees will be applied.
 

Will you show me how to use the software, or hardware I purchased from you?

Unless this has been specifically stated in a written quote, the answer is no.  Most software and hardware comes with a user manual. If not, the information is readily available on the Internet. 
 

I purchased my first computer from you.  Will you show me how to use it?

If time permits, we can answer any questions you have over the phone, but we do not currently offer computer training out of our office.  Any technician on staff may accept to do this, but you will be charged according to our fee schedule.
 

I purchased a computer from you, and it stated that it included setup & delivery. Can you explain what is included?

We will physically deliver the computer to your location. We will also remove the equipment from their boxes, and make all necessary connections for the system to function. This includes keyboard, speakers, mouse, monitor, and power. We will connect any other peripheral devices only if they have been purchased from us.  This does not include software installation, or data migration from another computer.  This may be accomplished, if requested, at our current fee schedule.

 Do I get a free month of Internet service with my computer purchase?

You will only receive this if the sales person has quoted it to you in writing.

 Can you tell me what a depot warranty means?

The office for Computer Network Pro is the depot.  Any problems with the computer, you bring the computer to us, and we send it back to the manufacturer to be repaired.  Fortunately for you our training and certifications allow us to perform most repairs in our shop with inventory on hand, or with replacement parts sent by the manufacturer. This allows for a faster turnaround to you.  The warranty only covers the original hardware installed at time of purchase. The warranty does not cover labor charges that may be incurred during the repair, unless the unit is covered by a Computer Network Pro maintenance agreement. The warranty does not cover any software issues.

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