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Maintenance Agreement - Standard 

  Silver Level

 For networks of less than 5 systems & No Server 

• 4 Quarterly Preventive Maintenance Visits (one hour at each visit)

• 10 Free Onsite Service Units (reference the service unit breakdown)

• Tier 3 Pricing

• Network Mapping & Diagramming

• Support Documentation

• Unlimited Telephone Support

• Remote Dial-In Support¹

  Gold Level

 For networks of 5-19 systems with or without a server 

• 4 Quarterly Preventive Maintenance Visits (one hour at each visit)

• 20 Free Onsite Service Units (reference the service unit breakdown)

• Tier 3 Pricing

• Network Mapping & Diagramming

• Support Documentation

• Unlimited Telephone Support

• Remote Dial-In Support¹

  Platinum Level

 For networks of greater than 20 systems with 1 or more servers 

• 4 Quarterly Preventive Maintenance Visits (one hour at each visit)

• 40 Free Onsite Service Units (reference the service unit breakdown)

• Tier 3 Pricing

• Network Mapping & Diagramming

• Support Documentation

• Unlimited Telephone Support

• Remote Dial-In Support¹

An onsite visit will be required to inventory equipment to be covered. There will be $50 fee for this visit, which may be waived once a contract is signed.

 ¹The purchase of additional software or hardware may be required.